Delivery Information
Delivery Information
Customer Returns
Goods may be returned for whatever reason within 7 days of receipt. Please inform us if you wish to return your goods ASAP to avoid any issues.
The goods will only be accepted for restocking if they are received undamaged and in the original packaging.
The goods must be returned at your expense, via your chosen courier/postal service. This does not affect your statutory rights as a consumer.
Whilst every effort will be made by Kadinsky Art to ensure that the correct quantity and quality of goods are delivered within a timely manner to the buyer, neither Kadinsky Art, nor the manufacturer shall be liable for any damages caused by the such omissions or delays.
Damaged Goods
Please check your goods upon delivery. To instigate a claim for damaged goods please inform us within 7 days of receipt via email. Any damaged goods must be returned to us for inspection. Replacement goods/refunds will be issues within 7 working days. We cannot accept liability for damages or errors if goods have been fitted.
UK Shipping
Shipping to the UK is free if you spend £50 or more, otherwise the shipping charge is £8. We send parcels to UK via DPD / Royal Mail.
To guarantee same day dispatch, please order before 1pm that same day.
Please note that large orders or orders that include frames may be delayed slightly as we produce the goods to order.
Deliveries will be made to Business and Home Addresses that have a full UK Postcode. All goods must be signed for on delivery. If delivery is attempted and not successful you should receive a card informing you of how to accept the Parcel. If you have not received the parcel within 3 working days of your order, please call us on 01834 860405 or email us at accounts@kadinsky.co.uk
and we will track it for you.
International Shipping
Please note that goods to international countries will need customs charges paid on arrival. Our website pricing has now been updated if ordering from an international country, where prices don't include tax.
We currently deliver to the following international countries:-
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Guernsey
- Hungary
- Italy
- Ireland
- Jersey
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Slovakia
- Slovenia
- Spain (Mainland)
- Sweden
- Switzerland